- Any defect that involves safety or the structure of the letter will be covered for 3 years. Any defect involving the appearance of the letter will be covered for one year, as well as defects to the electrical system (LED-related products carry their own warranty).
- We provide this warranty only for products that are installed according to our correct installation procedure. If the product is designed for indoor use, only install them indoors. If they are installed in any environment or on any surface that is not appropriate, the warranty will not apply. So please read and make sure you understand the instruction manual.
- If there is accidental breakage from installation, or if the product is removed even once after being installed, it will not be covered under our warranty. Especially when using adhesive tape, don't re-use the tape to re-attach the product.
- We do not provide coverage for accidental or intentional damage, including vandalism, improper maintenance, or damage by chemicals.
- Natural disasters, such as fire, volcanoes, typhoons, acid rain, etc. will not be covered.
- We will not provide a warranty for products that are improperly designed. If there is a safety or design issue, we will inform you that a change must be made. If it is not, we will not provide a warranty.
- Our warranty policy only covers the signage product. Replacement construction work, shipment fee, shop closure, lost profits due to product replacement etc. are not covered.
- For all claims, you must provide the invoice of the product and a picture that clearly shows the defect. In some cases, we require that you send us the defected product.
- Warranty Terms other than those written above are per product and operational manual.
- We do not recommend Non-clear coated Taff Lite Signs for outdoor use. Our warranty does not cover outdoor installations.
- D-Letter® is divided into two categories for indoor and outdoor use. Please be sure to order correctly.
- Tarnishing of Brass and Copper, if used outdoors, will not be covered under our warranty.
- Rust on any Iron Product (including Stainless Steel) will not be covered under our warranty.
- Regardless of indoor or outdoor installation, warping, cracking or decay will not be covered for wooden products.
- Coating degradation, discoloration, burns and color change because of tar will not be covered. Products installed in saunas, bathing space, high temperature or humid spaces will also not be covered.
- The warranty of Lumi Letter®, LED Custom Unit and AC/DC Power Supply is for three years. One-year warranty is provided for LED Dimmer Control and RGB Motion Controller. OEM products such as LED modules carry their own warranty.
- LED or AC/DC Power Supply damage caused by improper wiring or shorted circuits will not be covered under our warranty.
- DO NOT directly connect the letters to the AC Mains.
- For all wiring and installation including grounding, you must follow the instructions in the installation manual.
- Pulling the wire from the letter might damage the wire and sign.
- The operating temperature of Lumi Letter® must be between -20°C and 60°C. It cannot operate in high temperature or humid places (saunas, bathrooms etc.).
- The output voltage of the AC/DC Power Supply is already adjusted to the correct and optimum voltage. Therefore, do not touch the output volume pot. Changing this setting may cause the sign to malfunction.
- Install the AC/DC Power Supply where maintenance can easily be performed. When installing or performing maintenance on electrical equipment, you must follow all local laws, regulations and safety procedures.
- Make sure the power plug is free of dust before use. Keep it clean to prevent any risk of fire.
- In normal operation the power supply may get warm. Please install the power supply in a well ventilated place to prevent a build up of heat and prevent any risk of fire.
- Install the power supply out of direct sunlight and away from other heat sources such as heaters.
- There are no user serviceable parts in the power supply. DO NOT attempt to open or disassemble the power supply unit as it may bring risk of fire or personal injuries.
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